Event Policies

Radiant Light Learning events are intentionally small, and many involve limited seating, advance venue commitments, food orders, materials, assigned roles, or other costs that are based on registration.

We understand that plans sometimes change. The policies below help us keep these experiences sustainable while making expectations clear for everyone.

Cancellations & Refunds

All event tickets and registrations are nonrefundable unless Radiant Light Learning cancels the event.

This includes cancellations due to illness, schedule changes, transportation issues, personal emergencies, or other circumstances that prevent a registered guest from attending.

If Radiant Light Learning cancels an event, registered guests will receive a full refund of the amount paid.

Some events require a minimum number of participants. If the required minimum is not reached, Radiant Light Learning may cancel the event and issue full refunds to registered guests.

Unless specifically stated otherwise for an event, unused registrations cannot be applied as credit toward a future event.

Ticket Transfers

Can't make it? For most events, you may transfer your registration to another person at no additional charge.

Transfer requests must be received at least 24 hours before the event. To complete a transfer, Radiant Light Learning must receive the new attendee's full name, valid email address, and phone number. A transfer is not complete until the updated attendee information has been received and confirmed by Radiant Light Learning.

Some events may have additional transfer requirements, particularly those involving assigned characters, meals, continuing education credit, personalized materials, or other advance preparation.

Registrations may be transferred to another eligible attendee for the same event but cannot be transferred as credit toward a different or future event.

No-Shows

Guests who do not attend an event and have not completed an eligible ticket transfer are considered no-shows.

No-shows are not eligible for refunds, credits, or transfers to a future event.

Continuing Education Credit

When continuing education credit is offered, credit is awarded only to the individual who attends and completes all applicable attendance, participation, and evaluation requirements.

A transferred registration does not automatically qualify the new attendee for continuing education credit. The new attendee must meet any applicable eligibility and completion requirements.

Continuing education credit cannot be awarded to an individual who did not attend or complete the required components of the educational activity.

Late Arrivals & Early Departures

Please plan to arrive by the arrival or check-in time listed for your event.

Because some Radiant Light Learning experiences are interactive or intentionally structured from beginning to end, late entry may not always be possible. This may include sound baths, murder mystery experiences, continuing education programs, and other facilitated events.

Late arrival or early departure does not qualify for a refund. When continuing education credit is offered, arriving late or leaving early may also affect eligibility to receive credit.

Weather & Unexpected Conditions

Events will generally proceed as scheduled during typical seasonal weather.

If severe weather, unsafe travel conditions, venue closures, power outages, or other circumstances outside our reasonable control make it necessary for Radiant Light Learning to cancel an event, registered guests will be notified using the contact information provided during registration and will receive information regarding available options.

If an event proceeds as scheduled but a guest chooses not to attend because of weather, travel conditions, or other personal circumstances, the standard nonrefundable ticket policy applies. When possible, an eligible ticket may still be transferred according to the transfer policy above.

Event Changes

Occasionally, circumstances may require changes to an event's venue, schedule, instructor or facilitator, menu, activities, or other details.

Radiant Light Learning will make reasonable efforts to preserve the overall experience and will communicate significant changes to registered guests as soon as reasonably possible.

If Radiant Light Learning makes a substantial change that materially alters the nature of the purchased event, affected guests will be provided with information about their available options.

Food, Allergies & Dietary Needs

When food or beverages are included with an event, guests are responsible for providing requested dietary or allergy information by any deadline specified for that event.

Radiant Light Learning will make reasonable efforts to communicate dietary requests to the venue or food provider but cannot guarantee an allergen-free environment unless specifically stated.

Contact Information

Guests are responsible for providing accurate contact information during registration and for monitoring the email address and phone number provided for important event communications.

Radiant Light Learning is not responsible for missed event communications resulting from incorrect, incomplete, or outdated contact information.

Questions or Special Circumstances

Questions about a registration or ticket transfer are always welcome. Please contact Radiant Light Learning as early as possible if something unexpected affects your ability to attend.

While our refund policy allows us to keep small events sustainable, we will gladly help with an eligible ticket transfer whenever possible.